Privacy Policy

1. Who we are

FindPlates Ltd (Company No. 17091909) is the data controller for personal data collected through this website. If you have any questions about how we handle your data, please contact us at support@findplates.co.uk.

2. What data we collect

• Account data: name, email address and password when you register
• Order data: name, email and registration details when you make an enquiry or purchase
• Contact form data: name, email address and message content when you contact us
• Technical data: standard server logs including IP address and browser type

3. How we use your data

• To process your order and communicate with you about it
• To respond to your contact form messages
• To manage your account
• To comply with legal obligations
• To improve the website and search experience

We do not sell your personal data to third parties.

4. Legal basis for processing

We process your personal data on the basis of contract performance (to fulfil your order), legitimate interests (to operate and improve our service), and legal obligation (to comply with applicable law).

5. Data retention

We retain your personal data for as long as your account is active or as necessary to fulfil the purposes above. Order records are kept for 7 years to comply with financial record-keeping requirements. Contact form submissions are retained for 3 years.

6. Your rights

Under UK GDPR you have the right to access, correct, or request deletion of your personal data. You may also object to processing or request portability of your data. To exercise any of these rights, please contact us. We will respond within 30 days.

7. Cookies

We use essential session cookies required for the website to function. We do not currently use tracking or advertising cookies.

8. Third parties

We use Google (Gmail) to handle email communications. Our website is hosted on a third-party server. These providers process data on our behalf and are bound by their own privacy policies.

9. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page. Continued use of our website after changes constitutes acceptance of the updated policy.